Visual Voicemail App Not Working. When you get errors like error performing request, visual voicemail error 9999, or a blank screen that says call voicemail, it’s usually a carrier problem. (cricket wireless is my current wireless provider).
When you get errors like error performing request, visual voicemail error 9999, or a blank screen that says call voicemail, it’s usually a carrier problem. Then the fix i am aware of is either one of two methods if it has been determined that the problem is not caused by an app and the internet on the phone is working. If that works, try visual voicemail again.
Then, go into your phone app
If you can't set up visual voicemail, contact your carrier to make sure that your plan supports the feature. (cricket wireless is my current wireless provider). When i attempt to open the app, it says i must have cricket wireless service in order to set. If your device meets these criteria, and you're still having trouble with voicemail, follow the steps below.